SHIPPING AND DELIVERY
STANDARD SHIPPING (International, AUD):
|Orders under $66||$15|
|Orders $66 and over||FREE|
EXPRESS SHIPPING (International, AUD):
|Orders under $66||$25|
|Orders $66 - $132||$15|
|Orders $132 and over||FREE|
DELIVERY TIMES (after dispatch):
|AUSTRALIA STANDARD||2-4 Business Days|
|AUSTRALIA EXPRESS||1-3 Business Days|
|INTERNATIONAL STANDARD from HK (Various)||5-15 Business Days|
|INTERNATIONAL EXPRESS from HK (DHL)||3-7 Business Days|
Do you ship internationally?
Yes, we can ship to almost anywhere in the world that receives regular postal services.
Do you ship to the USA?
We sure do! Head to our USA store to make your purchase.
Where do you ship from?
Orders to Australian destinations ship from Melbourne.
All other orders ship internationally from Hong Kong.
When will my order arrive?
Delivery to Canada, UK, and EU countries:
Express shipping orders are dispatched within 1 business day, ship via DHL (mostly) and generally arrive within 1 week from dispatch. Standard shipping orders are dispatched within 2 business days and generally arrive between 1-3 weeks from dispatch.
On occasion, Canadian orders will ship from the USA Makedo Warehouse.
Delivery to Australia:
Express shipping orders are dispatched within 1 business day, and generally arrive within 1-2 days from dispatch. Standard shipping orders are dispatched within 2 business days and generally arrive
Please note that additional time may be required for customs processing of International shipments.
Shipping to countries other than Canada, Australia, UK and EU nations may experience longer delivery times than those outlined above.
How will we know when our order has been dispatched?
We will send you a shipping confirmation email when your order has shipped from our warehouse.
How can I track my order?
Tracking is available for Express Shipping only. We will email you a tracking number once it is available (usually 1-2 days after shipment).
Tracking is NOT available for Standard shipping.
Do you ship to PO Boxes?
Yes, we can ship to valid PO Box and military addresses. However, we can only ship by Standard Shipping as this method does not require a signature on receipt.
Will there be any import taxes/customs duties?
This really depends on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.
Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073.
Alternatively review the relevant page for your country:
For other countries, check here.
Will my credit card payment incur additional fees or charges?
You will be charged in AUD for your order. As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank. Read more...
NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.
What can I do if I haven't received my order yet?
If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal and customs offices to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: firstname.lastname@example.org
Please note that some International shipments can be delayed at country borders, customs, or other routing destinations along the way.